Synapse Grid Store - Privacy Policy

Effective Date: November 11, 2025

1. Personal Information We Collect When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".

  • Device Information:
    • Purpose of collection: To load the Site accurately for you and for basic Site functionality.
    • Source of collection: Collected automatically when you access our Site using cookies or similar technologies essential for the website to function.
    • Personal Information collected: Version of web browser, IP address, time zone, cookie information, and how you interact with the Site. We do not use this information for behavioral advertising or advanced analytics.
  • Order Information:
    • Purpose of collection: To provide products or services to you, to process your payment information, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information relating to our products or services. Crucially, your Minecraft username is collected to deliver the digital goods you purchase.
    • Source of collection: Collected directly from you.
    • Disclosure for a business purpose: Shared with our payment processors (PayPal, Stripe) and our e-commerce platform (CraftingStore).
    • Personal Information collected: Name, billing address, email address, phone number, and your Minecraft username (IGN). Payment information (including credit card numbers) is handled directly by our secure payment gateways and is not stored on our systems.
  • Customer Support Information:
    • Purpose of collection: To provide customer support and address your inquiries.
    • Source of collection: Collected directly from you when you contact us.
    • Personal Information collected: Your name, email address, details of your query, and your Minecraft username (IGN).

2. Sharing Personal Information We share your Personal Information with third-party service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use CraftingStore to power our online store. You can read more about how CraftingStore uses your Personal Information here: https://craftingstore.net/privacy
  • We use payment gateways such as PayPal and Stripe to process payments. You can read more about how PayPal uses your Personal Information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full and how Stripe uses your Personal Information here: https://stripe.com/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising We do not use your Personal Information for the purpose of targeted advertising or marketing communications based on your browsing behavior, as we do not employ external analytics or advertising tracking services on our Site.

4. Your Rights (GDPR) If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal information under certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

Your Personal Information will be initially processed in Poland. Please note that data processed by our third-party service providers (CraftingStore, PayPal, Stripe) may be transferred outside of Europe for storage and further processing, including to Canada and the United States, in accordance with their respective privacy policies and data transfer mechanisms designed to ensure adequate protection.

5. Data Retention When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

6. Minors The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

7. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Effective Date".

8. Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at synapsegridHelp@gmail.com.